The proliferation of communication and collaboration tools available today, combined with the increasing requirements of a dispersed and mobile workforce, is creating increased IT demands. Organizations struggle to manage voice, video, audio, and other collaboration tools effectively across disparate systems within their IT infrastructure. Legacy systems are not equipped to support the diverse needs of today’s workforce complexities. Modern infrastructure requires monitoring, maintenance, and upgraded support as well as large investments in capital and labor resources. Businesses require a unified communications platform that ensures reliability and scalability to manage these complexities in the BYOD (Bring Your Own Device) and mobile environment.
Enterprise Communication Services (ECS) delivers a secure, next generation cloud-based communication solution that integrates voice, video, web conferencing, messaging, mobility, and customer care in a predictable, per user per month subscription-based model. ECS delivers optimal capacity, performance, and quality management ensuring a secure, measurable, and highly available communications and collaboration solution.
ECS Always-On Assurance: