collab9 Overview/About us

There Is a Simpler Way:

The proliferation of communication and collaboration tools available today, combined with the increasing requirements of a dispersed and mobile workforce, is creating increased IT demands. Organizations struggle to manage voice, video, audio, and other collaboration tools effectively across disparate systems within their IT infrastructure. Legacy systems are not equipped to support the diverse needs of today’s workforce complexities. Modern infrastructure requires monitoring, maintenance, and upgraded support as well as large investments in capital and labor resources. Businesses require a unified communications platform that ensures reliability and scalability to manage these complexities in the BYOD (Bring Your Own Device) and mobile environment.

The Next Generation of Converged Communications:

Enterprise Communication Services (ECS) delivers a secure, next generation cloud-based communication solution that integrates voice, video, web conferencing, messaging, mobility, and customer care in a predictable, per user per month subscription-based model. ECS delivers optimal capacity, performance, and quality management ensuring a secure, measurable, and highly available communications and collaboration solution.

Business benefits:

Financial advantage

• Lower capital expenditures
• Focus capital budgets on strategic projects
• Reduce real estate and energy costs

Productivity Improvements

• Deliver greater regional and global-level communication
• Transform the business with a more efficient workforce
• Streamline technical set-up and user training

Scalability

• Improve business continuity
• Increase application flexibility and functional diversity
• Quickly set up new or changing facilities

Service Reliability

• Achieve real-time system monitoring and problem resolution
• Gain transparency with ongoing dynamic reporting and data traffic analysis
• Ensure resilience and fault-tolerance with multi-site redundancy

ECS Always-On Assurance:

• Real-time proactive system monitoring
• Incident and problem resolution
• Real-time reporting and data traffic analysis
• Fault tolerance with multi-site redundancy
• High availability infrastructure
• 24 x 7 x 365 technical