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collab9 Articles

  • Collab9 is now available through the General Services Administration’s (GSA) IT Schedule 70 contract. For public sector agencies looking to move their communications infrastructure into the cloud, purchasing collab9 services from this procurement vehicle offers a number of benefits, when compared to an agency independently awarding its own contract.    

  • A recent report to the President from the American Technology Council (ATC) has been released. The draft describes specific challenges that agencies have been met with in their efforts to modernize their IT systems, including resource prioritization, speed of procurement and technical issues.

  • Federal news outlets have been abuzz with cloud-related news. Are you up to speed?

    We’ve compiled the most relevant links for easy reference. All in all, you can read this week’s news highlights in 15 minutes or less.

  • In a recent article published citing the benefits government agencies can achieve by using a hosted UC solution, it was found that low cost of ownership, agility and ease of use were the three top reasons that agencies are migrating to the solution. But there is an added benefit.

  • The benefits of hosted unified communications have often been cited as cloud-based models have gained popularity.  Analyst firm Gartner even dedicated a report to the topic, which it titled Digital Disruptions in the Unified Communications and Collaboration Market.

  • Moving Unified Communications to the cloud combines the better of two worlds:  a predictable, simple Operating Expense (OPEX) model combined with the “evergreen” availability of advanced features and functionality.  But it has not always been this way…Centrex subscribers have long coveted the advanced features and functionality that their PBX brothers and sisters have enjoyed: telework capabilities, Unified Messaging, integrated collaboration features and complementary or stand-alone softphone capabilities.  As premises VOIP and UC systems approach “legacy” status, however, many PBX owners have secretly cast a jealous eye to their Centrex siblings, who have enjoyed the benefits of a predictable budget and avoiding the iterative cycle of recurring upgrades, perpetual maintenance costs and forced obsolescence. 

  • Disaster Recovery planning for your organization can be challenging.  The need to restore operations quickly in the event of a major service interruption is critical:  from the loss of revenue to the inability of your customers to communicate with you and potentially losing faith in your services.  Add to this the actual expense  of recovery, and it becomes an extremely costly event.

  • Large Federal agencies are challenged every day to achieve their mission under the mantras of “do more with less” and “work smarter, not harder.” The prevailing sentiment is that “technology is a force multiplier” in the ongoing effort to reduce cost, “improve operational efficiencies” and to “enhance the customer experience,” (internal or external) all wrapped with a very neat security “bow.”  Unified communicationscontact centercollaboration, virtualizationsecurity, “the cloud:” the promise of conquering any and all challenges with complex, next generation solutions is alluring, and there is no shortage of solution providers lining up for their share of the every dwindling IT budget

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    Whether it’s speaking to citizens on the phone, web-conferencing with staff in different locations or sharing files with partners, effective daily communication is paramount to government organizations of all shapes and sizes.

  • Building on a larger trend  towards cloud adoption among  government organizations, a recent  Frost & Sullivan report confirms (as reported by IPC) that “governments around the world are in various stages of UC implementation as part of their ongoing digital transformation.”

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