Cloud Moves Unified Communications from a Risk to an Asset
November 27, 2017
Disaster Recovery planning for your organization can be challenging. The need to restore operations quickly in the event of a major service interruption is critical: from the loss of revenue to the inability of your customers to communicate with you and potentially losing faith in your services. Add to this the actual expense of recovery, and it becomes an extremely costly event.
In order to understand how Unified Communications can streamline your Disaster Recovery plan, first you need to know the difference between the two types of “events” that can disrupt your business.
A Business Continuity Event
A business continuity event, such as the temporary loss of power or a cut from a “fiber finder,” (aka: the backhoe down the street) can be impactful; however, by definition, such an event is temporary. In such instances, mobile devices may serve as a reasonable stop-gap to keep your business moving while services are restored.
A Disaster Recovery Event
A disaster recovery event however, presents different and more impactful challenges. Associated with the extended loss of access or the physical loss of critical infrastructure, a catastrophic event, such as a fire or severe weather event, forces the relocation of workers and infrastructure. During such an event, the ability to coordinate recovery efforts while simultaneously continuing operations depends upon the ability of your workforce to communicate. If you are operating a premises-based UC solution, your recovery will be hampered by the loss of the very lifeline your business needs to survive.
How Can a Hosted Unified Communications Solution Help?
Communication is the key to success. If your workforce is unable to communicate how, where and when the need is taking place, the chances of success are minimal. So: what can you do?
Recognize the Risk
Moving to the cloud for Unified Communications offers many benefits, but one that is often overlooked is the critical role a hosted Unified Communications solution has in your Disaster Recovery strategy.
In the event of a regional disaster, the oversubscribed nature of wireless carrier networks become an instant liability: when the Premises Based Exchange (PBX) is down, everyone’s simultaneous impulse to reach for their mobile device results in a fully saturated wireless network, replete with failed calls and intermittent connectivity. Simply put: in the event of a true Disaster, wireless service is unreliable.
Make UC an Asset
Relocating critical UC infrastructure components to the cloud protects your ability to communicate through the highly available, geographically redundant architecture that hosted Unified Communications provides. This makes it unlikely that whatever disaster is impacting your business will have any impact on the hosted UC solution. Each data center provides a fully available, locally redundant infrastructure for the entire UC application suite to protect against individual component failure. In the rare event of a complete loss of one of the hosted data centers, the second, geographically redundant data center will still be in service. Your communications infrastructure remains available, allowing your workforce to effectively collaborate recovery efforts and perhaps, continue to do business. With multiple client and connectivity options, including mobile device clients and the availability of secure Over the Top (OTT) internet connectivity, your employees can virtually operate even as the remainder of the business applications are still being restored to service.
To secure your agency’s success with collab9’s hosted Unified Communications Cloud Services contact us.