How UCaaS Enables Telework for Government Agencies

In a recent article published citing the benefits government agencies can achieve by using a hosted UC solution, it was found that low cost of ownership, agility and ease of use were the three top reasons that agencies are migrating to the solution. But there is an added benefit. With a workforce that predominantly skews older, and some of its top talent

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Three Reasons Why State and Local Government Can Benefit from Hosted UC

The benefits of hosted unified communications have often been cited as cloud-based models have gained popularity.  Analyst firm Gartner even dedicated a report to the topic, which it titled Digital Disruptions in the Unified Communications and Collaboration Market. The report cites benefits including low cost of ownership, agility, and ease of use. Going further, Gartner reports that the potential benefit to the enterprise

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A Cloud for Everyone: The Best of Two Worlds

Moving Unified Communications to the cloud combines the better of two worlds:  a predictable, simple Operating Expense (OPEX) model combined with the “evergreen” availability of advanced features and functionality.  But it has not always been this way…Centrex subscribers have long coveted the advanced features and functionality that their PBX brothers and sisters have enjoyed: telework capabilities, Unified Messaging, integrated collaboration features and complementary or stand-alone softphone capabilities.  As premises VOIP and UC systems approach

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Cloud Moves Unified Communications from a Risk to an Asset

Disaster Recovery planning for your organization can be challenging.  The need to restore operations quickly in the event of a major service interruption is critical:  from the loss of revenue to the inability of your customers to communicate with you and potentially losing faith in your services.  Add to this the actual expense  of recovery, and it becomes an extremely costly

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Getting from Here to There: The UCaaS Journey

The Industry Promise Large Federal agencies are challenged every day to achieve their mission under the mantras of “do more with less” and “work smarter, not harder.” The prevailing sentiment is that “technology is a force multiplier” in the ongoing effort to reduce cost, “improve operational efficiencies” and to “enhance the customer experience,” (internal or external) all wrapped with a very neat security

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How UCaaS is Transforming the Public Sector

Whether it’s speaking to citizens on the phone, web-conferencing with staff in different locations or sharing files with partners, effective daily communication is paramount to government organizations of all shapes and sizes. Unified communications consolidate a variety of communication methods under one platform. Through a common interface accessible via any device from any location, employees can transition seamlessly between multiple communication

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As Government Flocks to Cloud, UCaaS Offers Real-World Benefits

Building on a larger trend  towards cloud adoption among  government organizations, a recent  Frost & Sullivan report confirms (as reported by IPC) that “governments around the world are in various stages of UC implementation as part of their ongoing digital transformation.” Government agencies, particularly larger ones, stand to gain a number of benefits from a unified communications platform. By embracing UCaaS (Unified Communications

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The Instant-On State of Collaboration Technology and its Impact on Government Agencies

Today we insist upon instant communication — both in our personal and professional lives. With the right tools in place, we can immediately find, explore and share information. It’s this movement toward instant access that’s especially interesting for government agencies, whose workforce is often remote and may not be able to tap into all the tools they normally would access from their

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The Financial Benefits of Hosted UCaaS

In today’s hyper-connected world, sitting around for a phone call is no longer practical. You need a more efficient way to stay in touch with the people who matter most to your business. UCaaS gives you the power to select the right communications tool for every situation. By uniting voice, video, messaging, and collaboration in the cloud, you’ll have the

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The Next Generation of UCaaS is FedRAMP Authorized

The rush to meet the terms of the federal government’s cloud-first guidelines to implement cloud-based services has prompted agencies to begin migrating mission-based apps, email, and enterprise applications to the cloud. It doesn’t stop there. In an effort to collaborate more effectively, agencies have also started considering moving their communications systems to the cloud. Recently, the federal government’s FedRAMP (Federal

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