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The Instant-On State of Collaboration Technology and its Impact on Government Agencies

Today we insist upon instant communication — both in our personal and professional lives. With the right tools in place, we can immediately find, explore and share information.

It’s this movement toward instant access that’s especially interesting for government agencies, whose workforce is often remote and may not be able to tap into all the tools they normally would access from their office. Unified Communication (UC) services, particularly, collaboration, enable government agencies to connect and cooperate with the “swipe of a finger” or the “click of a mouse.” This technology is more akin to a service than a tool; as an enablement for obtaining agency mission goals.

In that vein of services, federal agencies can also “turn on” a FedRAMP Authorized, secure cloud based Unified Communications as a Service (UCaaS). If agencies leverage the power of UCaaS, they can build upon an already promising trend in government for cloud adoption. The Office of Personnel Management’s report, The Federal Employee Viewpoint Survey conducted in 2016 found that overall engagement levels are up among federal agency workers.

The Instant-On State of Collaboration Technology and its Impact on Government Agencies

Source: Federal Employee Viewpoint Survey

With modern collaboration tools in place, agencies can further engage workers, in a trend that will contribute toward larger agency objectives. To achieve these results, technology stakeholders should evaluate the tools available to them in a Unified Communications as a Service (UCaaS) solution and how to best implement them within their agency.

Understanding the Concept of Collaboration-as-a-Service

Like software, Unified Communications (UC) can be delivered as a service via a FedRAMP Authorized cloud services provider. Among the benefits of an as-a-service model, the service provider handles maintenance and upgrades for the infrastructure that powers the service. As a result, agencies can take advantage of having the latest tools available, without the financial and resource-intensive burden of software updates, and maintenance contracts.

In order to reap the full benefit of an as-a-service model, here are a few tips to rolling out Unified Communication as a Service:

  • Getting the whole team involved. Collaboration tools increase productivity and foster innovation by enabling teams to work together more efficiently across geographies, functions and organizations. A dynamic work environment is more likely to inspire creative thinking and produce inventive solutions.
  • Putting the employees back into collaboration. Video conferencing is a vital component for remote workers, allowing them to participate actively in discussions as if they were in a face-to-face meeting.
  • Finding the right resources. Search tools or collaboration tools’ search features are critical to finding the right information and the right people at the right moment. Without them, valuable time is wasted and precious opportunities can be lost.
  • Creating more time. Employees don’t need to leave their homes to engage coworkers. They can collaborate whenever and wherever, and the travel time saved can be spent more effectively on work.

Modern collaboration tools have several components including voice routing, mobility, presence, instant messaging and unified messaging . As the America's First FedRAMP authorized UCaaS provider, collab9 is uniquely qualified to work with government agencies. Contact us today to learn more.

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