Senior Avaya Collaboration Engineer

Primary Responsibilities:

    • Senior Avaya Collaboration engineer for cloud services operation
    • Design, implementation, configuration, daily operation and upgrading of Avaya collaboration products including:
      • Avaya Aura Device Services (AADS)
      • Avaya Session Border Controller Enterprise (ASBCE)
      • Avaya Breeze with Presence and Multimedia Messaging plugins
      • Avaya Equinox clients for Windows, Mac, Android and iOS
      • Avaya Equinox Management for conferencing
      • Avaya Equinox Media Servers for conferencing
      • Avaya Web Gateway
      • Perform discovery of customer telephony environments for configuration and requirements gathering
      • Install and Integrate Avaya Aura Device Services with Avaya System Manager and Session Manager with high availability
      • Configure Avaya Aura Device Services for Active Directory Integration, automatic client configuration using DNS service discovery, 46xxsettings.txt and firmware delivery to customer phones
      • Install and configure Avaya Breeze for Instant messaging and multimedia messaging. Deploy Presence and Multimedia messaging plugins in System Manager. Configure Avaya Breeze clusters for failover and high availability of services
      • Install and configure Avaya Session Border Controllers for remote workers, Equinox conferencing services including WebRTC, STUN/TURN, HTTPS media tunneling
      • Install and configure Avaya Equinox conferencing management and media servers for audio/video/web conferencing.
      • Integrate Avaya Equinox conferencing servers with System Manager, Session Manager, AADS and Avaya Web Gateway
      • Install and configure Avaya Web Gateway for Avaya Equinox Team Engagement, integrate with Active Directory, setup STUN/TURN services and reverse proxy through Avaya Session Border Controller Enterprise
      • Develop configuration required for deploying Avaya Equinox clients for Windows, Mac, Android and iOS. Test Equinox client releases for features and interoperability
      • Develop documentation for DNS based discovery for Equinox Clients, DNS setup for Equinox conferencing. Support customers with setting up and maintaining DNS for Collab9 services
      • Develop and maintain ports and protocols used for the above applications. Support security engineers with building cloud firewall rules and assist customers with firewall rules for on-prem customer firewalls
      • Configure and Implement internal and external CA certificates throughout the applications deployed for the customer
      • Troubleshoot L2/3 level incidents
      • Participate in P1/P2 escalation calls and provide customer timely updates

Minimum Qualifications

      • Minimum 5 years UC Engineer experience, OR combination of a Bachelor’s degree in telecommunications, computer science or related field PLUS at least 2 years UC Engineer experience
      • Proven expertise with System Manager, Session Manager, Communication Manager
      • 2+ years Avaya Aura System Manager 7.x
      • 2+ years Avaya Aura Session Manager 7.x
      • 2+ years Avaya Aura Communications Manager 7.x
      • 2+ years Avaya Aura Device Services
      • 2+ years Avaya Breeze
      • 2+ years Avaya Equinox Clients
      • 2+ years Avaya Session Border Controller Enterprise
      • 2+ years Avaya Equinox Management and Media Servers
      • 2+ years Avaya Web Gateway

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