Senior Avaya Core Unified Communications Engineer

Primary Responsibilities:

  • Senior Avaya core unified communications engineer for cloud services operation
  • Design, implementation, configuration, daily operation and upgrading of core Avaya Aura Products including:
    • System Manager
    • Session Manager
    • Communications Manger
    • Media Server
    • Voice Gateways G450/G430/G650
    • CM ESS and Local Survivability using Session Manager
    • Application Enablement (AES)
    • Contact Center Products (Elite)
  • Perform discovery of customer telephony environments for configuration and requirements gathering
  • Lead active deployment of Avaya Aura unified communication systems
  • Develop and implement dial plans, dial plan migration in session manager and communications manager. Use Provision to export, modify and import dial plans
  • Configure voice gateways
  • Configure and Implement internal CA certificates throughout the applications deployed for the customer
  • Troubleshoot L2/3 level incidents on core AVAYA products
  • Participate in P1/P2 escalation calls and provide customer timely updates
  • Open tickets and manage escalations with AVAYA and/or other manufacturers if necessary
  • Perform SIP Troubleshooting for SIP Phones and SIP Trunks

Minimum Qualifications

  • Minimum 5 years minimum UC Engineer experience, OR combination of a Bachelor’s degree in telecommunications, computer science or related field PLUS at least 2 years UC Engineer experience
  • Proven expertise with System Manager, Session Manager, Communication Manager
  • 5+ years hands-on leadership of voice projects and teams related to Avaya Aura unified communications deployments
  • 2+ years Avaya Aura System Manager 7.x
  • 2+ years Avaya Aura Session Manager 7.x
  • 2+ years Avaya Aura Communications Manager 7.x
  • 2+ years Avaya Aura Media Server 7.x
  • 3+ years Avaya Voice Gateways include G650, G450 and G430
  • 5+ years Avaya Aura Systems Manager 6.x, Session Manager 6.x, Communications Manager 6.x
  • 3+ years voice protocols such MGCP, H323, SIP, SIP Trunking
  • 3+ years complex dial plan configuration in Session Manager and Communication Manager
  • 3+ years call handler, auto-attendants and attendant console
  • 3+ years ProVision configuration tools for adding and updating configuration

Preferred Qualifications

(First consideration will be given to candidates who, in addition to having the above minimum qualifications, have one or more of the following):

  • Certifications
    • Avaya Professional Design Specialist (APDS)
    • Avaya Certified Implementation Specialist (ACIS)
    • Avaya Certified Support Specialist (ACSS)
    • Avaya Certified Solutions Architect (ACSA)
  • 3+ years of Experience with QoS –
  • 3+ years of contact center experience
  • Knowledge of Avaya applications such as Equinox, Breeze and SBC
  • Knowledge of Avaya ESNA OfficeLinx

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