Senior Avaya OfficeLinx Voice Engineer

Primary Responsibilities:

  • Senior Avaya OfficeLinx Voice engineer for cloud services operation
  • Design, implementation, configuration, daily operation and upgrading of Avaya OfficeLinx including:
    • Avaya OfficeLinx
    • Avaya OfficeLinx – JITC
    • Windows 2012 R2
    • Windows 2016
  • Perform discovery of customer telephony environments for configuration and requirements gathering
  • Lead active deployment of Avaya OfficeLinx systems in standalone and high availability configurations
  • Design and implement Avaya OfficeLinx including required configurations in Avaya System Manager, Session Manager and Communication Manager
  • Design and implement dial plan for voicemail
  • Configure SSL certificates for OfficeLinx
  • Implement unified messaging with Office365 and GoogleApps
  • Configure web-based voicemail access
  • Configure LDAP integration, single sign on
  • Build and maintain ports and protocols required for OfficeLinx deployment both in the cloud as well on customer premises
  • Perform upgrades and patch both applications and operating systems as necessary
  • Perform detailed interoperability testing for new releases
  • Troubleshoot L2/3 level incidents
  • Participate in P1/P2 escalation calls and provide customer timely updates
  • Open tickets and manage escalations with Avaya and/or other manufacturers if necessary
  • Perform SIP Troubleshooting for SIP Phones and SIP Trunks

Minimum Qualifications

  • Minimum 5 years UC Engineer experience, OR combination of a bachelor’s degree in telecommunications, computer science or related field PLUS at least 2 years UC Engineer experience
  • Proven expertise with System Manager, Session Manager, Communication Manager, Avaya OfficeLinx
  • 2+ years Avaya OfficeLinx 10.5+
  • 3+ years Avaya Aura System Manager 7.x, 6.x
  • 3+ years Avaya Aura Session Manager 7.x, 6.x
  • 3+ years Avaya Aura Communications Manager 7.x, 6.x
  • 3+ years voice protocols such MGCP, H323, SIP, SIP trunks
  • 3+ years complex dial plan configuration in Session Manager and Communication Manager

Preferred Qualifications

(First consideration will be given to candidates who, in addition to having the above minimum qualifications, have one or more of the following):

  • Certifications
    • Avaya Certified Support Specialist (ACSS)


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