Equipment Manufacturer Closes Sales Faster with Better Cloud Collaboration and Lowered costs

June 4, 2014

Raymond Handling Hosted Unified Communications Case Study

Equipment Sales and Service Firm Migrates to a Cloud-based Solution from Collab9

Raymond Handling Concepts provides advanced material-handling systems, forklift service, parts, and rentals, and used forklifts. Approximately 225 employees work at their headquarters in Fremont, California, and they also have seven offices distributed throughout the Western United States. However, unreliable service in remote areas was leading to lost sales and service revenue. After migrating to a cloud-based solution from collab9, Raymond Handling observed increased productivity, and reduced their recurring, monthly IT costs. With this migration, the handling company sought to improve communications reliability in remote offices and gain a competitive edge by facilitating collaboration between remote offices and reducing cost.

Challenge

Prior to the migration, Raymond Handling’s legacy PBX systems proved costly to maintain. “Any time we made a change, an IT staff member had to take time out to travel to that office,” Richard Johnston, Raymond Handling’s IT director, said. “Replacement parts were becoming harder to locate. And user downtime was becoming unacceptable.”

Solution

Collab9’s hosted unified communications platform proved to be the right solution to help address the challenge of communications reliability in remote offices; migrating also helped Raymond Handling secure the advantages they sought including: reduced cost and simplified maintenance.

We prefer hosted solutions because we don’t have to manage on-premises hardware,” Johnston says.

“The transition went smoothly and did not interrupt business. The collab9 team is fantastic and worked with me at every stage of the process,” says Johnston.

Benefits /Results

  • Acquired reliable, high-quality voice and video in all locations
  • Shortened time to close sales, and resolved customer help desk issues 40 percent sooner
  • Lowered total cost of ownership (TCO) for voice communications
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