Unified Communications as a Service (UCaaS) Benefits

Collab9 is a best-of-breed cloud communications platform that uniquely caters to the public sector marketplace with FedRAMP Authorized Unified Communications as a Service. The platform integrates voice, video, messaging, mobility, presence, conferencing, and customer care in one predictable, user-based subscription model.
As depicted in this diagram, migrating to this secure, cloud-based communications platform offers a number of benefits for public sector agencies.

Unified Communications as a Service (UCaaS) Benefits – collab9

Continuity of Operations (COOP) Support

  • Real-time proactive system monitoring
  • Incident and problem resolution
  • Real-time reporting and data traffic analysis
  • Fault tolerance with multi-site redundancy
  • High availability infrastructure
  • 24 x 7 x 365 technical support



  • In order to receive its FedRAMP Moderate Authority to Operate (ATO) collab9 was subject to 325 security controls, as idenitified by NIST in Special Publication SP 800-53r4
  • In order to ensure data integrity, collab9 regularly backs up, encrypts and retains its data for a prescribed period of time


Increased Productivity

  • Deliver greater regional and global-level communication
  • Enable users to work more efficiently
  • Streamline technical set-up and user training


Facilitates Workplace Transformation

  • Adopting the collab9 platform can help agencies support BYOD, mobility, remote work, and other workplace transformation initiatives
  • Integration with Cloud-based Email


Cost Savings

  • Lower capital expenditures
  • Focus capital budgets on strategic projects
  • Reduce real estate and energy costs


Employee Safety/E-911

  • Enhanced 911 functionality is automatically provided to all collab9 customers as a standard featuree

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